Ep9 - Intro to Support Driven Development - Mastercard Gateway Unlocked

In this podcast I recorded with Mastercard Payment Gateway Services, I spoke about how Support Driven Development in the early stages of product deployment can give support teams the key tools they need for efficient product scaling with customer-centred satisfaction.

Many of the topics that came up in this podcast are covered in my past blog posts on Support Driven Development, or will be covered on an upcoming blog post.

Some of the topics covered on this episode:

Intro To Support Driven Development

Automated Responses

Creating an impact analysis

The Importance of a support UI

Correlation IDs: The key to customer support

Referenced Reading and Speaker Links:

Mastercard Payment Gateway Services

https://www.mastercard.com/content/mastercardcom/gateway.html

https://podcasters.spotify.com/pod/show/mastercardgatewayunlocked/episodes/Optimizing-product-development-with-early-stage-intervention-e18b6me/a-a6l5bj0

https://www.youtube.com/channel/UCWCYa1CHwpoH-aDCMmnTCxQ

https://www.linkedin.com/showcase/mpgs/

https://twitter.com/Mastercard_PGS

Young Leaders in Tech

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